Spam registers are governing agencies monitoring spam on the internet.
There are many different spam registers on the internet.
Different email recipients use different spam registers
Why are there 'bounce notices'?
This is something that datacenters round the world occasionally need to deal with on occasion for shared servers, however we do have procedures in place when this type of issue does occur.
With this being a shared servers environment, this means that resources and ip address of the servers are shared by all company accounts on the servers and this includes the servers "mail reputation".
While usually this is not an issue on a day-to-day use, there are a few cases that may lead to this occurring:
1. On occasion a user on the same server may experience an issue, such as an account compromise (for example from a poor email password/a script not being kept up to date) and a spammer may use this as a means to send out spam.
2. A user may misconfiguration a mail list and accidentally send to a large number of users on one provider, resulting in that provider reporting them as a spammer.
3. Someone knowingly sends spam on purpose, which we have specific rules against, and in these cases when we find out we will deal with them.
4. The spam registers of the recipient's domain undergo an upgrade and the security settings are changed, which in turn affects some senders like yourself.
The most common cause is #1, and when we find such cases we work with the account owner in and attempt to resolve such issues.
How we help you handle 'bouce notices'
While our datacenters (and many other datacenters) have internal monitoring to attempt to watch for such cases to occur, and we attempt to work with the blacklisting spam registers to reach a "common ground". The spam registers as well as our datacenters do not want spammers on our network, some spam registers are more aggressive in how quickly they may block a server ip address.
When there is one of the above scenarios, our "abuse" department contacts the blacklisting spam registers and requests a delist from them, and will then keep you updated on the status.
A temporary solution when the above occurs
In the meantime, if you have any urgent emails to send to this recipient, you could temporarily use a Gmail, Hotmail, Yahoo account to send first.
An alternative business email solution for the long-run
Currently, you are using email technology known as POP email, and POP email have limitations like the above.
In the long-run, company could consider upgrading to the Microsoft Enterprise Cloud Exchange 2013 Email.
The Cloud Exchange 2013 Email is more advanced and can reduce such scenarios.
This enterprise-grade email solution is used by businesses who have outgrown the POP email.
It is currently used by SMEs, MNCs, government bodies, schools, hospitals, hotels.
Find out more regarding Microsoft Enterprise Cloud Exchange 2013 Email for your company.
